The people we deal with every day are in a vulnerable state, they’re looking for a place to live and feel at home; away from their families/homes (If they have one).
Empathy is the foundation of our venture. There’s no “customer service” training whatsoever. Our “customer service” motto (which we’ve already started applying) is to “be kind”! That’s it.
Boundaries & Mutual respect
Boundaries are what balances out EMPATHY.
Empathy is a two way street. We care about the well-being & mental health of our employees the same way we care about the tenants & landlords.
We’ve recently introduced the “incompatibility list” for both tenants & landlords.
We’ll issuing the new “reward system” in 2024. Tenants (& landlords) with a good track record on SAKAN platform, a decent reference list, and high scores (on SAKAN platform) will be rewarded.
Enabling & Empowering women
SAKAN empowers women by:
- Giving them options or at least the awareness of the options. They don’t have to stay with that toxic flatmate (for e.g.), they can identify that this is not a convenient situation for them and know that there are other options out there.
- Emotional support. We do work with vulnerable women. No, not because women are weak or victims, it’s because any person who has to change the only constant in their life (that brings them the sense of safety and security at the end of each day) will be vulnerable.
SAKAN has a zero-tolerance policy for bullying; whether it’s in the workplace or with tenants & landlords.
Resourcefulness & Reliability
They say that a company inherits the its founder’s characteristics! I’m the type of person who gets things done , always finds a way, and goes above and beyond to serve her client; even on her own expense sometimes!
And this is SAKAN too!